Field Service Technician I -EU

Position Overview

The Field Service Technician I is an entry level position in Europe. This position involves extensive travel in Europe for onsite customer engagements and some travel to the US for training. Primary responsibilities include onsite/remote implementations and providing Technical Support when not onsite. The Field Service Technician I will work unaccompanied on small scale implementations. For large scale implementations, the Field Service Technician I will work in a supporting role to the project lead or Field Service Technician II & III. Must be bi-lingual French/English, other European languages are a plus.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Job Responsibilities

  • Road warrior travel – 80%
  • Submit receipts and travel expense reports
  • Input complete and accurate work logs
  • SPD Pro software deployment & systems integration within the scope of a project
  • Adhere to and comply with our policies & procedures
  • Adhere to and comply with the Operations policies & procedures
  • Submission of daily progress reports
  • Develop & maintain project specific documentation
  • Provide end user & technical training
  • Identify & convey project scope changes and custom programming requirements
  • Report project status to Project Managers
  • Create site specific and/or product documentation
  • Perform comprehensive testing for quality assurance
  • Participate in both internal and customer meetings
  • Provide customer technical support and enter detailed support tickets
  • Prepare & facilitate Support Handoff presentations to support team
  • Up-sale other company products & services to the customer base
  • Interact with 3rd party providers to integrate their machines/products
  • Ability to adapt and handle ambiguity and sometimes changing schedules

Technical Skills/Proficiencies

As an entry level position, the technical skills/proficiencies listed below are not required to be placed in the Field Service Technician position. Rather, they are needed to execute the job responsibilities effectively. It is anticipated that the necessary skills/proficiencies will be obtained through training, self-learning, & work experience.

  • Microsoft Office suite
  • Microsoft Windows operating systems (Server & PC)
  • Microsoft SQL Server & Structured Query Language
  • Basic computer hardware & network troubleshooting techniques
  • Remote access & web conferencing software
  • Technical writing
  • Technical Support and help desk tickets
  • Report/label design using Crystal Reports/Bartender
  • Kepware OPC Client communication
  • Inventory Management Systems (IMS)
  • Data Warehouse solutions (DWS)
  • Conceptual understanding of the following:
    • Enterprise Resource Planning systems (ERP)
    • Hardware virtualization technology
    • Automation with Programmable Logic Controllers (PLCs)
    • Just in Time delivery (JIT)
    • Network infrastructure
    • Manufacturing environments
    • Automotive industry

Core Competencies

  • Quality of work (accurate, thorough, productive, mistake free, etc.)
  • Communication (intrapersonal, written & verbal skills, listener, team worker, etc.)
  • Attitude (energetic, positive, dedicated, loyal, eager, committed, etc.)
  • Dependable (punctual, attendance, reliable, trustworthy, prepared, prompt, etc.)
  • Consistency (In work logs, support tickets, status reports, travel expenses etc.)
  • Leadership (Inspirational, leads by example, constructive feedback, coach, team oriented, shares ideas, etc.)
  • Ethics (Customer-oriented respectful, honest, integrity, values, cordial, serving others, etc.)
  • Initiative (Independent, ownership, goal oriented, take charge, self-promotional, volunteer, opportunistic, etc.)
  • Critical Thinking (Creative, problem solver, intuition, decisive, well-informed, alert, etc.)
  • Flexible (Adaptable, open-minded, willingness, resilient, mobile, compliant, readiness, etc.)
  • Appropriate sense of urgency
  • Capable of multi-tasking
  • Professional representative of our brand

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