Line manager: Sales Manager
Functional relationship: Sales assistant
Geographic areas: USA Great Lakes region / East Coast / Florida
Role:
- Ensure the contact between the company and the customers
- Ensure the administrative commercial follow-up of the customers, from the business offer to the payment of invoices, in relation with the various services of the company (manufacturing / accounting etc.)
- Promote the brand image of the group
- Respect the rules defined by the company
- Carry out specific missions entrusted by the line manager
- Define the objectives and have them validated
- Promote the smooth running of the Technicians’ interventions
Missions:
- Achieve a turnover necessary for the activity and development of the company
- Maintain the portfolio of existing customers
- Prospect for new potential customers to increase the company’s turnover
- Ensure the deployment of all the companies of the group
- Know the market prices needed to obtain orders
- Understand the customer needs necessary to establish a suitable offer and be attentive to the evolution
- Ensure order taking within the strategy defined by the sales manager
- Ensure the operation of forecasts with customer follow-up
- Analyze the various markets and customer potential
- Verify orders (offer/order reconciliation, verification of elements in relation to technical data, deadlines, and registrations)
- Respect and enforce the pricing policy
- Ensure reminders according to the shipping time
- Develop customer loyalty through visits and oral or written contracts
- Ensure the adequacy of the products delivered to the customer’s needs
- Report to the company on the feedbacks made by the customers
- Convince the customer of the quality of the partnership
- Organize sales visits and customer prospecting in an efficient manner (limit the number of kilometers, 3/5 visits per day of travel) in agreement with the Sales Department
- Write visit reports and check lists in the form defined by the quality department and organize their distribution
- Write the non-conformities and trigger the meetings with the concerned persons (technical, sales manager, management)
- Drawing up offers personally and forwarding them to customers/agents and initiating the order
- Participate in trade shows
- In coordination with the After Sales Support, promote, sell, follow up on installations and/or After Sales interventions at customers
- Participate in the profitability of the After Sales Service
